Items where Author is "Ahtijainen, Veronika"
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Ahtijainen, Veronika (2014) Klienditoe protsesside analüüs ja efektiivistamine läbi CRM ettevõttes Havi Logistics OÜ. [thesis] [en] The Analysis and Improvement of Customer Support Processes through CRM at the Company Havi Logistics OÜ.