Items where Author is "Oksanen, Artur"
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Oksanen, Artur (2015) Müügiettevõtte HL Group oy turunduse ja teenindustegevuse kliendirahulolu analüüs servqual meetodil. [thesis] [en] Customer Satisfaction Analysis of the Marketing and Service Activity of the Sales Company Hl Group Oy Based on the Servqual Method.